Privacy Policy

Overview

Castilla Timepieces respects the privacy of clients, visitors, and prospective buyers or sellers. We use personal information to operate our website, respond to inquiries, review watch submissions, assist with sourcing requests, communicate about services, and improve the client experience.

By using this website or submitting information through a form, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information you provide directly, including:

• Name, email address, phone number, and other contact details.
• Watch details such as brand, model, reference number, case size, movement, band type, condition, photos, documents, box/papers information, service history, and notes you submit.
• Messages, requests, questions, and communications sent through website forms, email, phone, text, or social channels.
• Inventory interest, sourcing requests, sell/trade submissions, appointment details, and transaction-related information.

We may also collect basic technical information automatically, such as device type, browser type, pages visited, approximate location derived from IP address, referring pages, and website interaction data.

How We Use Information

Castilla Timepieces may use collected information to:

• Respond to questions, requests, and private inquiries.
• Review watches submitted for selling, trading, or valuation discussions.
• Help source specific watches or notify you about relevant inventory.
• Provide client support, appointment reminders, confirmations, and service updates.
• Operate, maintain, secure, and improve the website and client experience.
• Send marketing or promotional messages only where permitted and based on your consent or relationship with us.
• Comply with legal, regulatory, security, fraud prevention, and recordkeeping obligations.

Text, Phone & Email Communications

If you provide your phone number or email address, Castilla Timepieces may contact you about your inquiry, requested service, watch submission, sourcing request, appointment, order, or account-related matter.

If you opt in to marketing or promotional messages, we may send updates about inventory, special offers, product announcements, or related services. Message frequency may vary. Message and data rates may apply. You may opt out of text messages by replying STOP, and you may request help by replying HELP.

Transactional messages related to a service you requested may be sent separately from promotional messages.

How Information May Be Shared

Castilla Timepieces does not sell personal information for money. We may share limited information when needed to operate the business, provide services, or comply with legal requirements.

Information may be shared with:

• Website, hosting, CRM, form, analytics, communication, payment, shipping, fraud prevention, or inventory software providers.
• Professional advisors such as legal, accounting, insurance, compliance, or business consultants.
• Service providers involved in requested transactions, fulfillment, authentication, shipping, or client support.
• Authorities, courts, regulators, or other parties when required by law or necessary to protect rights, safety, security, or property.

Cookies, Analytics & Website Tracking

Our website may use cookies, pixels, analytics tools, session replay tools, or similar technologies to understand how visitors use the site, improve performance, measure marketing activity, protect the website, and improve the shopping or inquiry experience.

Your browser may allow you to block cookies, delete cookies, or adjust tracking settings. Some website features may not work properly if cookies are disabled.

Your Privacy Choices

Depending on your location and applicable law, you may have the right to request access to personal information, correction of inaccurate information, deletion of certain information, restriction of certain uses, or information about how your data has been shared.

You may also unsubscribe from marketing emails, opt out of marketing text messages, or contact us to update your communication preferences.

If applicable privacy laws require a separate “Do Not Sell or Share” choice, Castilla Timepieces will provide the required opt-out method through the website or by request.

Security & Data Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, transmission, storage system, or online service can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and support legitimate business operations.

Children’s Privacy

This website is not directed to children under 13, and Castilla Timepieces does not knowingly collect personal information from children under 13. If we become aware that information has been collected from a child under 13, we will take reasonable steps to delete it.

Third-Party Websites

The website may link to third-party websites, platforms, payment tools, social pages, inventory systems, or service providers. Castilla Timepieces is not responsible for the privacy practices, content, or security of third-party websites. Review their privacy policies before providing information.

Policy Updates

Castilla Timepieces may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes are posted means you accept the updated Privacy Policy.

Contact Castilla Timepieces

For privacy questions, data requests, or communication preference updates, contact Castilla Timepieces through the website contact page.