Frequently Asked Questions

Inventory shown on the site represents available or recently listed timepieces, but availability can change. If you are interested in a specific watch, contact Castilla Timepieces to confirm current availability, condition, pricing, and next steps.

Castilla Timepieces reviews each watch carefully before presenting it for sale. Details such as brand, model, reference, condition, accessories, paperwork, and overall presentation are considered. Buyers are encouraged to ask questions before moving forward.

Inventory may include new, unworn, and pre-owned luxury watches. Each listing should be reviewed individually for condition, included accessories, box, papers, warranty card, service history, and other details.

Review the model, reference number, case size, movement, condition, included accessories, service history, price, and whether the watch fits your collection goals. Castilla Timepieces can help walk through those details before purchase.

Yes. If you are looking for a specific brand, model, reference, dial, size, or condition, you can submit a sourcing request. Castilla Timepieces can review your request and help explore available options.

No. A sourcing request starts the search process. Availability, pricing, timing, and condition can change based on the market. A watch is not reserved or guaranteed until the details are confirmed directly.

Include the brand, model, reference number if known, desired case size, movement, band type, condition preference, budget range, timeline, and any details that matter to you.

Yes. You can submit your watch details through the Sell My Watch form for private review. Include brand, model, reference number, condition, box, papers, service history, and any helpful notes.

Yes. Trade options may be available depending on your watch, condition, market demand, and the piece you are interested in. Submit your watch details to start a private trade review.

No. Any early estimate or discussion is not a final offer. Final values can depend on inspection, authenticity, condition, accessories, documentation, current market demand, and transaction details.

Clear photos, accurate condition notes, box and papers information, reference number, service history, and ownership details all help Castilla Timepieces review your watch more efficiently.

Payment details are confirmed directly with Castilla Timepieces as part of the transaction process. Always follow the exact payment instructions provided directly by Castilla Timepieces.

Shipping terms, insurance, carrier, signature requirements, and delivery timing may vary by transaction. Final shipping details should be confirmed before purchase.

Return, cancellation, refund, and exchange terms may vary by watch and transaction type. Ask about the specific return terms for the watch you are considering before completing a purchase.

Use the contact form to ask about available inventory, sourcing requests, sell or trade submissions, or general questions about Castilla Timepieces.

Yes. If you submit a form, Castilla Timepieces may contact you about your inquiry, watch submission, sourcing request, appointment, order, or service-related matter.

Yes. You can opt out of promotional emails or text messages. For text messages, reply STOP to opt out or HELP for help, where applicable.

The Privacy Policy and Terms of Service explain how information is handled and the rules for using the website and services. Links are included at the bottom of this FAQ page.